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CAREERS

FRONT DESK STUDIO STAFF


RESPONSIBILITIES


• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the RIDE Cycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all RIDE Cycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct RIDE Cycle aesthetic, appearance, atmosphere and culture


REQUIREMENTS


• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/LATE EVENING WEEKDAY AVAILABILITY

ASSISTANT MANAGER


JOB TYPE: Part-Time (15 hrs/week)


RESPONSIBILITIES

• Provide high level customer service and hospitality to clients
• Assist front desk team with daily studio tasks and manager with on going projects
• Maintain a positive attitude and take initiative
• Support instructors to ensure a successful class check-in process
• Work as a cohesive team to ensure efficiency and camaraderie
• Interview, hire, and train front desk staff team
• Drive all social media and marketing efforts across multiple channels including Facebook, Twitter, and Instagram
• Responsible for all scheduling of front desk staff shifts using MindBody
• Maintain product knowledge for all studio retail operations and ensure team knowledge is up to date
• Maintain the distinct RIDE Cycle aesthetic, appearance, atmosphere and culture


REQUIREMENTS

•Bachelor’s Degree
•Ability to prioritize and multi-task within a fast-paced environment
•Willing to initiate tasks and perform duties without direction
•Exceptional leadership and organizational skills
•Must have excellent communication skills and be able to work with a wide range of personalities
•Strong customer service and problem solving skills
•Must have a positive, can-do attitude
•Experience with social media analytics software and multiple platforms
•Ability to analyze and extract insights from all social media accounts and offer recommendations for continual improvement
•Professional and friendly demeanor in person and on phone, email, and social media
•Experience using MindBody a plus
•Ability to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/LATE EVENING WEEKDAY AVAILABILITY


COMPENSATION & BENEFITS

•Hourly Pay
•Complimentary studio membership for all class
•Team member discounts on retail products

STUDIO MANAGER


JOB TYPE: Part-Time (25 hrs/week)


RESPONSIBILITIES


• Provide high level customer service and hospitality to clients
• Assist and direct front desk team in daily studio tasks and delegate tasks to assistant manager
• Maintain a positive attitude and take initiative
• Support instructors to ensure a successful class check-in process
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Interview, hire, and train front desk staff
• Create and manage front desk staff schedules using MindBody
• Responsible for scheduling all theme rides with instructors, creating advertisements for themed classes and creating events on Facebook
• Develop and send weekly newsletter using MailChimp
• Send out and collect weekly class surveys using SurveyMonkey
• Maintaining a positive relationship with the community by scheduling community classes and providing community organizations with donations as requested
• Creating weekly announcements for instructors to share with clients
• Maintain product knowledge for all studio retail operations and ensure team knowledge is up to date
• Update and edit studio web portal (Fitmetrix) and website (LiveEdit Aurora)
• Maintain appropriate staffing levels within budget and manage front desk payroll
• Maintain the distinct RIDE Cycle aesthetic, appearance, atmosphere and culture


REQUIREMENTS


• Bachelor’s Degree
• Ability to prioritize and multi-task within a fast-paced environment
• Willing to initiate tasks and perform duties without direction
• Exceptional leadership and organizational skills
• Must have excellent communication skills and be able to work with a wide range of personalities
• Strong customer service and problem solving skills
• Must have a positive, can-do attitude
• Professional and friendly demeanor in person and on phone, email, & social media
• Experience using MindBody a plus
• Ability to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/LATE EVENING WEEKDAY AVAILABILITY


COMPENSATION & BENEFITS


• Hourly Pay
• Complimentary studio membership for all class
• Yearly one week paid vacation
• Team member discounts on retail products

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